Privacy Policy RA66 – Your Personal Data Protection

1 Information We Collect from You

RA66 collects various types of information from members for the purpose of safe and efficient platform operations. The information we collect can be divided into three main categories:

Information You Provide Directly:

• Full name, date of birth, and gender upon account registration.
• Email address, phone number, and residential address.
• National ID or passport number for identity verification (KYC) purposes.
• Bank account or e-Wallet details used for deposits and withdrawals.
• Any communications you send to the RA66 support team.

Automatically Collected Information:

• IP address, device type, operating system, and web browser used.
• Session data including login times, session duration, and game activity.
• General location data based on IP address for security and compliance purposes.
• Transaction logs including deposit amounts, withdrawals, and wagering history.

Information from Third Parties:

• Identity verification data from approved KYC service providers.
• Payment verification information from the payment processors used.
• Anti-money laundering screening list data from relevant authorities.

2 How We Use Your Data

Every piece of information we collect is used solely for lawful and pre-defined purposes. RA66 uses your personal data for the following purposes:

• Account Management: Securely create, verify, and manage your member account.
• Transaction Processing: Process deposits, withdrawals, and all other financial transactions accurately and promptly.
• Identity Verification: Carry out KYC processes required under anti-money laundering (AML) regulations.
• Platform Security: Detect and prevent fraudulent activity, hacking, or any misuse of the platform.
• Customer Support: Enables accurate and effective assistance when you contact the ra66 support team.
• Communications: Send important notifications related to your account, transactions, promotions, and platform updates.
• Service Improvement: Analyse usage patterns to improve your gaming experience and platform features.
• Legal Compliance: Fulfil reporting obligations to relevant authorities as required by law.

RA66 will not use your personal data for any purpose other than those stated above without obtaining your consent beforehand.

3 Sharing Information with Third Parties

RA66 takes an extremely cautious approach when it comes to sharing members' personal data. We do not sell, rent or disclose your personal data to third parties except in the following limited situations:

All third parties that receive data from RA66 are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to those in this Privacy Policy.

4 Our Data Security Measures

RA66 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we have implemented include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available to protect your account from unauthorised access.
• Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) operating 24 hours a day, 7 days a week.
• Independent security audits conducted periodically by third-party cybersecurity experts.
• Role-based access control (RBAC) ensures staff can only access data required for their specific responsibilities.
• A comprehensive security incident response plan to address any data breaches promptly.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach that materially affects you, RA66 will notify you within the timeframe required by applicable law.

5 Cookies and Tracking Technologies

The ra66 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve our services. All data is collected anonymously.
• Functional Cookies: Allows the platform to remember your preferences such as language, currency, and display settings.
• Analytics Cookies: Helps us understand aggregate platform usage patterns for continuous improvement.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions of the RA66 platform. By continuing to use our platform after accepting the cookie notice, you are deemed to have consented to our use of cookies.

6 Your Rights as a Data Owner

As a member of RA66 and the owner of your personal data, you have the following rights, which you may exercise at any time:

To exercise any of the rights above, please contact the RA66 support team via live chat. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with prior notice to you.

7 Data Retention Period

RA66 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. In general, data retention periods are as follows:

• Active account data: retained for as long as your account is active and for an additional 5 years after account closure for legal compliance purposes.
• Financial transaction records: retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• Customer support communication logs: retained for 3 years from the date of the last communication.
• Cookie and analytics data: retained for a maximum of 2 years.
• KYC documents: retained for 5 years after the end of the business relationship.

Once the designated retention period has ended, your personal data will be securely deleted or anonymised in accordance with RA66's approved data deletion procedures.

8 Children's Privacy

The ra66 platform is strictly for adults aged 18 and above. ra66 does not knowingly collect or process any personal data from individuals under the age of 18.

Should RA66 determine that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you believe your child has registered an account on the RA66 platform, please contact our support team immediately.

9 Links to Third-Party Platforms

The ra66 platform may contain links to websites or services operated by third parties, such as payment providers or game providers. This Privacy Policy applies only to the ra66 platform and does not cover the privacy practices of those third parties.

RA66 is not responsible for the content, privacy policies or practices of any third-party websites. We encourage you to read the privacy policy of every platform you visit. Your access to third-party websites is entirely at your own responsibility and risk.

10 Changes to This Privacy Policy

RA66 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect.

The "Updated" date at the top of this page will always reflect the date of the latest revision. Your continued use of the RA66 platform after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

11 How to Contact Us About Privacy

If you have any questions, concerns or complaints regarding how RA66 handles your personal data, or wish to exercise any of your privacy rights, you may contact us through the following channels:

• Live Chat: Available 24/7 directly through the RA66 platform — the fastest way to get a response.
• Privacy Email: [email protected] — for official enquiries regarding personal data and privacy rights requests.

The ra66 Data Protection Team will endeavour to respond to all enquiries within 5 business days. For requests requiring more in-depth investigation, we will notify you within that period with an estimated resolution time. We are committed to handling every privacy enquiry seriously and with full respect.